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IT DATA CENTER FIRST LINE SUPPORT (DCFLS)

LagosOnsitePosted 1 weeks ago

About the role

Job Summary

Are you a technically sharp, hands-on professional with a passion for ensuring the integrity and maximum uptime of critical IT infrastructure services? Do you thrive in a high-availability data center environment where precision and rapid response are paramount?

Vennote Technologies is looking for a Monitoring & Data Center First Line Support Engineer to serve as the front-line technical support within our key telecommunications partner’s high-density data centers. This role is crucial for ensuring the stability of telecom services by monitoring critical infrastructure, performing hands-on hardware installations, and troubleshooting, and driving the rapid resolution of facility and equipment incidents in line with strict Service Level Agreements (SLAs).

This is a full-time, shift-based role that requires daily presence in the IT Command center office location in Lagos.

Key Responsibilities

Monitoring and Incident Management (First Line)

· Application and Service Monitoring: Monitor data center applications and services and report or take initial corrective action on alarms or anomalies.

· Incident Logging: Act as the first responder for event alerts or alarms, logging detailed descriptions of issues into the IT Service Management (ITSM) tool (ServiceNow).

· Initial Troubleshooting: Perform basic diagnostic steps on failing hardware (e.g., optimizing servers, checking data status, reseating components, performing reboots as instructed).

· Escalation: Timely and clearly escalate complex incidents or problems that require deeper technical expertise to the 2nd Line/Application support/Network/Systems Engineers following defined ITIL processes and Service Level Agreements (SLAs).

· Documentation: Maintain and update operational procedures (SOPs), knowledge base articles, and physical layout documentation.

Requirements

Requirements & Qualifications • A Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a related field. • 3-5+ years of experience working in a NOC, SOC or Data center as a monitoring engineer. • Previous experience working in a Telecommunications company, or a large enterprise environment is highly desirable. • Certifications are a major plus: • ITIL v4 Foundation is a plus. • CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. Technical Skills • Proven proficiency in IT infrastructure monitoring. • Troubleshooting and Technical Support. • Expertise in Windows 11 operating systems in an enterprise environment. • Working knowledge of an enterprise environment • Familiarity with IT Service Management (ITSM) tools ( ServiceNow) for logging and tracking tickets. • Basic understanding of TCP/IP networking, DHCP, DNS, and connectivity troubleshooting. • Experience with user administration in Active Directory. Soft Skills • · Attention to details • . Exceptional Communication and Customer Service skills (both verbal and written). • · Strong problem-solving and analytical abilities with a systematic approach. • · Ability to work effectively under pressure and prioritize tasks in a fast-paced environment. • · A proactive attitude and ability to work independently and as part of a team. If you want to join a team of global leaders in their field, send your CV to [email protected] referencing the position title as subject. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.

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Job details

Work mode

Onsite · Lagos